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Labstrack Support

Common questions

A scanned value or range looks wrong. Every scan goes through the review screen before saving — tap the value or range there to correct it. Already saved? Open the marker, tap the result in History, and edit it.

A test wasn't recognized. On the review screen tap "Choose marker" → "Create a custom marker". It gets its own graph like any built-in marker.

Do my results sync between devices? Not in version 1. Your saved results stay on this device and in its encrypted device backup. Cross-device sync is planned for a future update.

Does my data ever get uploaded when I scan a report? No. Reports are read entirely on your device, and nothing leaves your phone. Labstrack has no servers and no accounts, and never sends your reports or health information to any cloud service or third party.

Is this medical advice? No. Labstrack is for tracking and organizing your results. Always discuss your labs with a healthcare professional.

Contact

Email support@labstrack.com and include your iOS version and a description of the issue. Please never email photos of real lab reports — describe the format instead.